Refund & Return Policy

Defective/Damaged Product

Customers have 4 days from delivery to notify us if your product/s are defective/damaged upon receipt of the items. Photographic evidence of the product defect or damage is required. Please send us a message and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.

Returns

Returns are eligible for 4 days from delivery for all product/s. Please send us a message if you would like to return your product/s for a refund.

The customer is responsible for any return shipping costs.

Cancellation on Orders

In the event you wish to cancel your order, you MUST contact us within 1 hour of placing the order.

Be advised that any cancellations requested after 1 hour of completion of purchase may be too late to cancel if the shipping/processing time has been initiated.

Amendments to Orders

If you wish to amend an order, you MUST contact us within 5 hours of placing the order. All efforts will be made to accommodate your request after this time however it may not be possible if shipping/processing has been initiated.