FAQ
Can I Receive order confirmation?
Once you’ve completed your purchase, we’ll send you a confirmation email with the purchase information to your given email.
Do I need to have an account to order?
No, you can also place an order as a guest.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.
How long will it take for my order to arrive?
The time frame of an order delivery is divided into two parts:
- Processing time: 2-3 Days
- Shipping time: 7-10 Days
Where is my order being shipped from?
Our products are made and shipped from all over the world, including the US, Russia, Europe and Asia. This allows us to offer great prices, while ensuring the highest level of quality.
Do you ship worldwide?
Absolutely! We delivery to customers in order 100 countries. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
Do you ship all of the products within my order at the same time?
Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.
My order still hasn't arrived, I think it's lost?
If you think your order has been delayed or lost in the post please Contact Us and we will assist you right away.
I need to change my order, who can help me with this?
If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Are your prices inclusive of tax?
Yes, it will be automatically calculated into our product prices.
Is it safe to purchase online?
Yes, incredibly safe. kiddiescreate.com uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on secure servers.
Is all of my data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through stripe & PayPal which is one of the largest, safest and most trusted platforms in E-commerce.
The goods I received are damaged, what should I do?
If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 4 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.